Membership Services II

Under the supervision of the Membership Director, the Membership Services II position is the first interaction with the members and guests and provides additional support and leadership to the membership department. In addition to serving members and guests, answering the telephone, selling programs & memberships, the Membership Services II position has additional assigned tasks that support the Y.

• Member Engagement
  o Know and use members’ names and initiate interaction with and between members.
  o Make members and guests feel comfortable and show interest by listening & addressing concerns and suggestions promptly.
  o Encourage and invite members to participate in programs and facility and ask “satisfaction questions” about their experience.
  o Serve as a liaison between members and program supervisors.
  o Provide Cause Driven Tours to potential or current YMCA members.
• Clerical Tasks
  o Answer phones and in person questions by providing information on facility services and programs and be knowledgeable and up to date on latest information on the facility and programs.
  o Accurately process paperwork, registrations, and receipt money transactions.
  o Actively complete assigned tasks to improve engagement, sales, membership, and participant experience.
  o Provide leadership to a specific project as assigned by supervisor.
• General
  o May assist in training and/or serve as a mentor with membership staff.
  o Performs general cleaning duties in the membership area that may include, but are not limited to, sweeping floor, vacuuming rugs, wiping counters, and completing laundry
  o Attend staff meetings as requested.
  o Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and being approachable while always demonstrating professional conduct.
  o All other duties as assigned.

• Minimum of 6 months as a Member Service I employee or a minimum of one-year equivalent experience.
• Must have outstanding people and computer skills.
• Service minded, solution focused, and be an active problem solver.
• Skilled at and understand the importance of building relationships with people.
• High degree of accuracy with information provided be able to multi-task, take initiative & have effective organizational and communication skills.
• Certifications and Trainings: YUSA Leader, prior to hire; Cause Driven Tour Training, prior to hire

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Must regularly lift and/or move up to fifty (50) pounds, and occasionally move up to seventy-five (75) pounds in the form of supplies or equipment.
• Able to sit, stand and bend to perform appropriate tasks.
• Must be able to move at an appropriate pace to respond to emergencies.
• Follow all safety requirements of the Salina Family YMCA.
• May be required to stand for extended periods of time.
• Work in different temperature environments.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Employee Assistance Program
• Retirement Contribution